Booking Fallbacks

John Culloty -

Booking Fallbacks

Booking settings can be applied at different levels - Syndicate, Website, Directory, Subscription and Service. This document explains each setting and how they are applied.

Values for settings are applied using a fall-back mechanism;

The highest priority level for a particular setting is tested, if it has a value then that value is used. This process is repeated until a value for the setting is obtained.

Payment Gateway selection

Which Payment Gateway to use when making a booking

This controls which bank account the money is placed into as well as which types of credit cards are accepted.

  1. Syndicate
  2. Website
  3. Directory
  4. Subscription
  5. Service
  6. If no value found (The Booking fails)

Telephone

The contact telephone number used in customer booking confirmation email

This is the number the customer will see in the "contact us" section of booking confirmation email. It should be set to the most appropriate number for dealing with booking queries.

  1. Syndicate
  2. Website
  3. Directory
  4. Subscription
  5. Service
  6. If no value found (No telephone number is displayed)

Email

The contact email used in booking emails, also the "reply-to" address used in customer booking confirmation emails

This email is displayed in the Contact-us section of customer emails. If the customer replys to a confirmation/cancellation their mail will be sent to this address. A a backup if no email is set in the fall-back chain an email will be sent to Tribalogic and we will contact the relevant parties.

  1. Syndicate
  2. Website
  3. Directory
  4. Subscription
  5. Service
  6. booking@tribalogic.net

Logo

The header logo displayed in the booking screens and in customer booking confirmation email

(Emails sent to providers will user the Service logo -if one exists- without any fall-back.) Email headers logos will be trimmed to 745x400.

  1. Syndicate
  2. Website
  3. Directory
  4. Subscription
  5. Service
  6. (No Logo is displayed)

Footer Logo

The footer logo displayed on the booking screens and in the customer booking confirmation email

Note: the service logo is always displayed (if one exists) on both emails if the fall-back reaches the service level then only one logo is displayed, otherwise the service logo is displayed along side the fall-back logo. Email footer logos will be trimmed to 300x100.

  1. Syndicate
  2. Website
  3. Directory
  4. Subscription
  5. (Service logo only or if none exists no logo is displayed)

URL

Used to display a URL on the customer booking confirmation email

This is the URL that the customer and provider will see and the site they will associate with the booking.

  1. Syndicate
  2. Website
  3. Directory
  4. If no value found (the booking URL s not displayed)

Google Analytics Code

Used to set how the booking is tracked using Google Analytics
  1. Syndicate
  2. Website
  3. Directory

MessagingStyle

The email template styles to use with bookings
  1. Syndicate
  2. Website
  3. Directory
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